Update 3/26/20 – After contacting Dallas Health and Human Services for clarification and guidance on medical procedures, we are now providing essential vaccinations and heartworm prevention. Please note that we are recommending that if your pet is not due for vaccinations yet we recommend staying home and postponing your wellness visit. We are prioritizing puppy/kitten vaccinations, Rabies vaccinations, and Leptospirosis vaccinations.
We take a lot of pride in what we do – providing affordable care and friendly service for our clients and furry friends across DFW. We have no plans to shut down during the COVID-19 situation. We want to continue to stay open to give pets essential care.
The health and safety of not just our patients, but also our staff and clients is extremely important to us. Since March 13th we have taken extreme measures with cleaning our facilities, and since March 17th we have required clients to wait outside in their cars or in exam rooms. Our staff are staying at a distance from clients as much as possible. We are also all wearing (minimal – we want to preserve what we can in case of continued supply shortage) PPE, or masks and gloves, to make sure we don’t accidentally get anyone else sick without knowing.
On March 22nd Dallas county judge ordered non-essential businesses to shut down. We are classified as an essential business due to the care we provide to sick pets, but we are currently postponing preventative or wellness care for pets. We are planning to begin providing essential care starting with vaccinations as soon as we have more information from Dallas county and can safely and wisely provide these services to our clients and patients.
*We are not scheduling elective surgeries at this time. This includes non-urgent spays, neuters, and dentals. This is to preserve PPE and other essential medical supplies that hospitals may need in the weeks/months to come. We will keep our clients updated as soon as we are sure when we will be able to start scheduling these procedures again.*
We may update our policies as more information comes out from WHO and the CDC as well as local and federal authorities. We will continue to do our best to provide quality care to your patients, with exceptional friendly service, while keeping our staff & their families safe.